0kok Privacy Policy

1 Introduction and Scope

0kok ("we", "us", or "platform") operates a safe and reliable online casino and sports betting service for players in Bangladesh. This privacy policy applies to the 0kok website 0kok.cam and all related services.

By registering on our platform or continuing to use our services, you will be considered to have read, understood, and agreed to the terms of this privacy policy. We commit that your personal information is completely safe with us and will never be transferred to any unauthorised third party.

If this privacy policy changes, we will update this page and endeavour to notify you in a timely manner. We therefore recommend visiting this page regularly.

2 Information We Collect

0kok collects the following types of information to operate our services properly:

a) Information You Provide Directly

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 or above are permitted to create an account)
• National ID card or passport details (when identity verification is required)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account number)

b) Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system information
• Duration of website visits and pages viewed
• Data obtained through cookies and similar tracking technologies

c) Transaction and Gaming Activity Information

• Deposit and withdrawal history
• Betting history and gaming activity
• Bonus and promotion usage records
• Customer support communication history

3 Purpose of Data Collection

0kok uses your personal information only for specific and legitimate purposes, as follows:

3.1 Account Management

Your information is used to create and verify your account, ensure login security, and send account-related notifications.

3.2 Payment Processing

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to prevent financial fraud.

3.3 Age and Identity Verification

Only individuals aged 21 or above may use our platform. The identity verification process is essential to ensure this.

3.4 Customer Support

Your information is used to resolve your questions or complaints and to provide support in Bengali via 24/7 live chat.

3.5 Responsible Gaming

This information is used to monitor your gaming behaviour, identify possible signs of addiction, and intervene when necessary. Your wellbeing is our priority.

3.6 Platform Improvement

Analytical data is used to improve the website user experience, resolve technical issues, and introduce new features.

4 Data Storage and Security

0kok has adopted industry-standard security measures to protect your personal information. Our security framework is built on the following technologies and practices:

• SSL Encryption: All data transmitted on the website is encrypted using SSL (Secure Socket Layer) technology, which protects against third-party attacks.
• Secure Database: Your information is stored on secured servers and can only be accessed by authorised personnel.
• Two-Factor Authentication: Two-factor authentication is applied to prevent unauthorised access to your account.
• Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities can be identified and resolved.
• Data Minimisation: We collect only the information that is necessary — no excessive or unnecessary personal data is collected.

Regarding data retention: your information may be retained while your account is active and, after account closure, for as long as required by legal obligations.

5 Sharing Information with Third Parties

0kok does not sell or transfer your personal information to any unauthorised third party. However, information may be shared in the following limited circumstances:

5.1 Payment Service Providers

Transaction-related information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, and banking partners. This information is used only for the specified purpose.

5.2 Technology Service Providers

Limited information may be shared with technology service providers required to operate the platform. These providers are contractually bound to comply with our privacy standards.

5.3 Legal Requirements

Where providing information is required under a court order, regulatory authority directive, or applicable law, 0kok complies with that legal obligation. In such cases, every effort will be made to notify you as far as possible.

5.4 Fraud Prevention

Information may be shared with relevant investigative authorities when necessary to detect financial fraud or unlawful activity.

6 Cookies and Tracking Technologies

The 0kok website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions, ensure security, and support basic platform functionality.
• Functionality Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand how the website is used and to improve the platform.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you. You can obtain a copy of your information by submitting a written request.
• Right to Rectification: If any information we hold about you is incorrect, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Object: You have the right to object to your information being used for marketing purposes.
• Right to Close Account: You may request to close your account at any time. Some information will be retained after closure as required by legal obligations.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time from the date it is received.

8 Protection of Minors

0kok provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of registration.

If a minor's information enters our system by mistake, once brought to our attention that information will be deleted immediately and the associated account will be closed.

9 International Data Transfers

Some data may be processed or stored on servers outside Bangladesh due to the requirements of our technology infrastructure. In such cases, 0kok ensures that the relevant service providers follow internationally recognised data protection standards and that your information receives the same level of security.

10 Marketing Communications

If you consented to marketing communications when creating your account, we may inform you about promotions, bonus offers, and platform updates. You may withdraw this consent at any time — contact our support team or use the "Unsubscribe" option in any email you receive.

Even if you opt out of marketing emails, important account-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

11 Policy Changes

0kok may update this privacy policy from time to time due to business needs, legal changes, or technological developments. For significant changes, we will:

• Update the date on this page
• Send a notification to your registered email
• Display a notice when you log in to the platform

Continuing to use the platform after changes means you have agreed to the updated policy. We recommend visiting this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is available 7 days a week, 24 hours a day in Bengali.